The entire state of Connecticut is a close knit business community where everyone knows everyone else. This puts a very real pressure on companies to perform at their best at all times. Your IT firm determines how your business will be viewed by potential partners and clients. Here are some tips on how to choose the best partner for your company.
What Kind of Reputation Does This Company Have?
It is easier than ever to check the reputation of any company online. Look for positive and negative reports, especially reports from companies that are in your area. Do not be afraid to call up a proprietor or two and ask about the service that an IT company gives. Connecticut is relatively small: Use that to your advantage.
Does the IT Company Increase Your Security?
A huge part of IT problem solving is securing the infrastructure of your company to withstand and even discourage attacks from the outside and protect the infrastructure from internal deterioration. Ask your potential IT partner what it will do to protect your infrastructure before committing to any long term contract or partnership.
What is the Turnaround Time?
Although an IT company with many clients on board does provide social proof of its abilities, you also want a company that has the time to get to your needs quickly. Tech problems are always inconvenient, and you need a company that can see to yours within a 24 to 48 hour time frame. Seek out references and ask around.
Is the IT Company Patient?
Although you may not be able to pronounce half of the terms that an IT professional uses, it is up to that partner to explain to you what is going on at any given time. Although your IT partner is responsible for the technical know-how, the business strategy is always your prerogative. Devising a proper strategy requires an understanding of the current situation.
Is the IT Company Proactive?
You want an IT partner who comes to you with solutions, not problems. Once an infrastructure problem becomes big enough for you to see it, it has usually been festering for a while and is in danger of halting business. Your IT partner should be proactive about finding problems when they are small and reporting to you early before those problems interrupt your customer facing service.
When you are ready to take your business connectivity and technology infrastructure to the next level in Connecticut, make sure that you call on a local, reputable company like CMIT Solutions of Hartford. Whomever you choose, make sure they have a stellar reputation in the area with a proactive attention to your problems.