Remember when talking used to be what we did on our phones? In some places, this is still business as usual. Business chat and emails don’t always convey the emphasis we may need to get across to make that sale — or to encourage an employee to stop fooling around on their downtime.
What many people also don’t think about is that voice-to-voice is an all-digital world. Not too long ago, a friend who retired from telecom held a cell phone out in front of him and said, “Every digital component we worked on in the 80s and 90’s, in your landline, led to this.” That was a bit of a wake-up call. All telecom is digital, which means telecom downtime can happen. Below are the three most common downtime issues.
Even with telecom going digital, humans still need to be involved in the service process. Depending on who you ask in the digital world, human error accounts for 15 to 58 percent of the observed downtime incidents. The higher number sounds a bit fishy, but one thing that is certain is that there are several spanners that a human can throw in the works. A system configuration error by a single serviceperson can result in a problem as serious as no outgoing international calls for hours or no incoming calls of any kind for several days. Business Insider reported in 2016 that a ship’s anchor in a New Jersey port fell on seabed telecom cables causing internet and voice service downtime.
Studies of hurricanes in the United States show that one of the most affected infrastructures in a natural disaster is telecommunications. Downtime was not only due to hardware issues, but also the loss of information not backed up in the digital voice systems. Even if you think you are safe from the likes of a hurricane, remember that natural disasters are not limited to high winds in hurricanes or 6.0 earthquakes. Communication equipment can be affected by ice storms or flooding. Even overexposure to summer heat can bring your voice service to its knees. Common weather events can also prevent VoIP and UC providers from repairing and delivering services in weather-affected areas.
If your voice is digital, then malicious attacks can bring your telecom system to a sudden halt through cyber-attacks. In 2015 Securelist .com shared an analysis that quoted IT incidents related to voice systems increased 45 percent over one year. These attacks commonly come in two forms. The first is distributed denial-of-service (DDoS) in which the attacker works on making the service unavailable by bombarding the system with traffic from multiple sources. The second is exploitation of network or the telecom devices. These attacks find vulnerabilities in the software or hardware and work to shut the system or device down.
Thinking of just throwing your phones out the window? Don’t do it! There are solutions for your potential telecom downtimes, including backup and disaster planning that can save you from fooling around with downtime problems. You can find these solutions at CMIT Solutions of Centreville.
CMIT Solutions of Centreville provides a strategic approach to IT consulting that improves performance of your business technology in the most cost-effective way possible. Assisting businesses in Centreville, Chantilly, Dulles, Gainesville, Manassas and Haymarket, we can help you achieve the fastest return on your technology investment. Call 703-881-7738 today to see how we can help your business stay in business.