IT problems never sleep – and that means your IT service can’t afford to doze off either. Some glitches have an uncanny habit of striking in the middle of the night so that when your employees show up for work, work is out of the question until your IT staff can gulp down some coffee and straighten things out. Here at CMIT Solutions, we’d rather fix that problem for you before you even know there ever was a problem to fix. Our 24/7 monitoring service makes it possible.
When we say 24/7, that’s exactly what we mean. Someone on our staff is watching over your system remotely at all times. Whenever a mission-critical malfunction, compatibility conflict, or upgrade notice pops up, we do everything we can to take care of it right then and there, from our own workstations. If the problem involves a hardware failure, we get on the line to the appropriate supplier and order a replacement for soonest possible delivery. If one component fails, we can get its designated backup component up and running immediately while scheduling the necessary computer repair or replacement. This vigilance continues throughout the working day – even if your working day happens to be at night!
Say goodbye to 3AM phone calls from your IT department or nasty surprises awaiting your staff at the start of a workday. Our 24/7 monitoring turns your IT issues into IT non-issues!