CMIT SOLUTIONS OF MONROE ADVANCES CLIENT’S BUSINESS TO THE NEXT LEVEL
Rochester Surgical Associates
To shelter Rochester Surgical Associates from technology system downtime, in turn boosting efficiency, increasing productivity, and improving patient satisfaction.
Rochester Surgical Associates had reached its limit — too much time, money, and human capital had been poured into inefficient IT management. Extreme dissatisfaction with the performance of a previous managed service provider prompted Rochester Surgical Associates office manager Sandra Berge to shift IT support priorities. Cheryl Nelan, owner of CMIT Solutions of Monroe, and her team of technicians worked amicably with the company’s previous IT service provider to ensure everything ran smoothly during the onboarding process. Since that previous provider retained ownership of Rochester Surgical Associates’ software, CMIT Solutions of Monroe worked with them to streamline service calls and coordination, providing Sandra and her team with one trusted point of contact. CMIT Solutions of Monroe also made arrangements for the Rochester Surgical Associates office to have full access to 24/7 tech support and help desk services, ensuring their IT needs were cared for at all times.
CMIT Solutions of Monroe’s services have dramatically enhanced the productivity of Rochester Surgical Associates by identifying and resolving IT issues before they become a problem. CMIT’s rapid response time and reliable solutions also freed Sandra and her team from unnecessary IT headaches.
“As a medical practice, it is critical that we work with an IT service provider that we can trust. CMIT Solutions of Monroe has earned our full confidence. Cheryl and her team ensure that we can breathe easy knowing that each and every one of our patients is receiving our undivided attention.”
~Sandra Berge, Office Manager for Rochester Surgical Associates
CMIT Solutions of Monroe’s affordable, enterprise-level IT services substantially increased business productivity for Rochester Surgical Associates and relieved the entire office of frustrations that wreaked havoc on internal resources and emotions. CMIT Solutions serves as the expert at alleviating the technology pains of small to medium-sized businesses like this one.