National Franchisor ranked #1 in its category on Entrepreneur Magazine’s 2015 Franchise 500® list, is seeking a full time Junior IT Support Specialist for its corporate office.
You can expect an environment that nurtures and challenges, while providing valuable career-building experience.
CMIT Solutions is a 17-year old IT Services Franchisor with nearly 150 Franchisee Territories in North America.We are an Austin-based company creating entrepreneurs (franchisees) who serve small and medium sized businesses (SMBs) by managing and protecting their IT infrastructure. We do this with branded Managed IT services.
Come help us grow.
See application instructions below!
The goal of this position is to provide critical IT support to our franchisees and corporate office to enable secure, effective, and efficient solutions.
Minimum 2 years’ experience in System Administration and Infrastructure Support
IT industry certifications (Microsoft certification; CompTia A+ and Network+; any Cisco certifications are specifically desired, but not required.)
Strong team player
Harbors a keen eye for business minded technical solutions
Clear and precise verbal and written communication skills
Familiarity with virtual technology & environments including strong working knowledge of Microsoft operating environment and network infrastructure.
2-4 year degree in relevant major or comparable work experience
Frontline daily support for Franchisees and corporate office end users ; IT support ticket management
Support and maintain all products and platforms for franchisees ; provide support to new franchisees during business launch phase
Support and maintain all corporate office infrastructure, platforms, and equipment
Handle Franchisee and corporate office user provisioning; maintain all documentation and provisioning checklist for Franchisee and corporate office provisioning and IT support processes.
Train corporate office staff and find solutions to streamline processes
Fix/replace broken equipment ; document and update all IT infrastructure and systems in IT Manual
Assist Alliance Partner Manager in building and maintaining corporate office testing environment
Report to Franchise Support Director
Full-time employees provided excellent medical, dental, vision, 401(k) and many other benefits.
Accruable 2 weeks paid time off; 5 paid personal days; 9 paid holidays including 2 floating holidays.
Hiking trails and delicious, local food options located nearby.
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