CMIT Marathon, our flagship offering, keeps your business IT infrastructure, including servers, workstations, Internet connectivity, and more, performing optimally, which in turn minimizes the impact of unscheduled maintenance. CMIT Marathon is a customizable solution that can easily be tailored to the requirements of individual businesses.
The major elements of CMIT Marathon are:
Monitoring Software: Installed on each device on the SMB’s network, monitoring agents “alert” qualified domain engineers whenever an “out- of-tolerance” condition is observed and needs to be handled.
Network Operations Center (NOC): Staffed by over 300 engineers looking to outsmart tech problems, the NOC is available 24/7 to remotely remediate issues and respond to alerts. NOC engineers also perform a comprehensive preventative maintenance schedule and apply all appropriate “white-listed” software updates. A detailed log is maintained so problems may be diagnosed and corrected in the context of a company’s complete IT history.
Help Desk: A fully staffed US-based help desk responds to a wide range of end-user issues and questions. From helping to get a new printer set up to helping a novice spreadsheet user solve a problem, this phone resource is responsive and service-oriented.
On-Site Support: The above three elements of CMIT Marathon dramatically reduces the need for on-site support. But when the problem demands an on-site technician, a local tech is dispatched to save the day. Once onsite, the local tech is backed up by both the NOC and Help Desk staff.