Top 8 Reasons that Make CMIT Solutions of Fairfax Unique
- Satisfaction Guaranteed*: We are so confident that your business will love the CMIT Marathon solution, we are willing to let you use a customized Marathon plan for 30 days risk free. If you are not satisfied with that service anytime within the first 90 days, we will refund 100% of your first month’s service.
- Critical Response Time Guaranteed*: We approach our work with a sense of urgency. Our Help Desk answers an average of 90.1% of incoming calls live. On those few occasions that we can’t answer live during business hours, we will review your concern and follow up within two hours. For critical support issues, we will have a technical team member respond in 60 minutes or less during business hours.
- We Listen: We will never talk down to you or talk over your head using “geek speak.” We’ll listen to your questions and make recommendations in plain English that you can actually understand.
- Guaranteed* Flexibility: We are not a “one-size-fits all” IT firm. CMIT tailors solutions to meet your needs and the needs of your business. Whenever we recommend a solution, it’s because we believe it will truly benefit you or your business. And, if your needs change, we can reevaluate your service plan and jointly determine what’s best for your business and support
- Direct Line To The Owner: As the primary representative for your organization, you have the hotline to our owner and you can use it anytime. We have a Client Bill of Rights* to demonstrate that we value our partnership with our clients
- Business Oriented: We seek first to understand your business in order to deliver the right technology at the right time. We know small businesses and non-profits work from a limited budget. We will never attempt to sell you services or hardware that you don’t need. We don’t play favorites and your business size doesn’t determine your service level.
- Trust: Our consulting and support engineers are experienced, reliable and caring professionals who understand that computer and network technology are critical to our clients. Our technical staff and management have accumulated over 50 years of IT experience with a variety of certifications and competencies match the work we do for our clients.
- Locally Owned, Nationally Strong: CMIT Solutions of Fairfax is locally-owned and part of a national IT services and consulting organization. This means that we are powered by a brain trust of more than 800 owners, consultants, engineers, an advanced national Network Operations Center, and Help Desk. We focus solely on providing enterprise-class technology and expertise to firms in the small and mid-sized business space. We also leverage our local, regional, and nationwide CMIT offices as well as our national vendor relationships to provide better service and pricing that will positively affect your bottom line and productivity.
* ask for details