The CMIT of Everett team knows that downtime is unacceptable for businesses. From forgotten passwords to viruses, many issues arise that can bring productivity to a halt. Our team of experts can find the root of problems to stop them from recurring and will work quickly to solve them. We are proud to offer IT help desk services so our partners can focus on what’s most important: their businesses.
If you currently have a successful IT team in place, our staff can help supplement their work and give them time to work on more important tasks. The in house staff will be able to view records of each ticket which will be prioritized by our techs. We will also work alongside your team for any issues that are beyond our expertise.
Our friendly technicians assist with issues such as:
- New email user signup
- Network connection problems
- Printer connection issues
- Software and hardware configuration
- Server maintenance
The help desk support team is well versed in many issues that employees face today and can take on any challenge: no matter how big or small. Our dedicated team strives to provide proactive support and can often locate and solve issues before the problem is reported. This is because we understand that IT issues will happen and we want to create the most successful environment for our partners.
Our help desk support team is experienced and undergoes frequent training in order to learn the industry’s newest threats and best practices. This includes not only staying on top of the developing threats but also the correct process for investigating and solving issues. These team members are supported by professionals who instruct and examine them. We have even developed a quality control system in order to give our clients the best products and service. If issues that do arise which are beyond the scope of our help desk teams, we have the additional staff and third party relationships to ensure the issue is problem is fully addressed.