When you think of “IT provider,” what’s the first image that comes to mind? A geek with a laptop? A voice at the other end of the phone line that always seems to put you on hold? An hourly contractor who only shows up when your computer, network, or printer is down?
How about a trusted partner who, as a fellow small business owner, understands your day-to-day needs and concerns? A colleague that can support the long-term vision and strategic goals of your company? A built-in support staff that will proactively keep your computer and network running smoothly?
At CMIT Solutions, that’s the role that we fulfill. Far more than just an IT guy, we’re the human intelligence behind information technology.
IT Services and Support for Austin Businesses
In addition, we offer the following services that can benefit your business:
Stabilize IT Costs
Outsourcing converts variable IT costs tied to the break-fix or reactive mode of support into the stable costs of proactive IT support. This allows business owners to budget effectively and pay what they can afford on a set schedule rather than being hit with unexpected bills when tech problems affect computers or servers.
Cut Labor Costs
Of that 76% of business owners that handle their tech support in house, 40% reported that they performed the work themselves, while 32% had a staff member handle it. Why? Because hiring and training an IT staff can be very expensive. Outsourcing lets business owners focus their human resources where they are needed most.
Ensure Trained, Experienced, and Certified Staff of Tech Experts
On top of hiring and training an IT staff, the cost of ongoing education and certification can break a small business owner’s bank. And if you’re not well versed in the IT world, how can you ensure an IT employee is actually qualified? Don’t let undertrained tech “experts” fool you into thinking they can solve all of your problems.
Certification + Experience
Certifications like the Microsoft Certified Systems Engineer (MCSE) program are important, but so is experience. Leading MSPs encounter very few problems they haven’t seen before, while an in-house IT employee often leads an isolated existence narrowly focused on a small set of problems no matter how much they train. You’d rather an experienced doctor solve your physical ailments, right? The same goes for an IT company.
Boost Efficiency and Competitiveness
Organizations that try to handle all IT services in house can incur much higher research, development, and implementation costs, all of which cuts into a business owner’s bottom line. And those increased costs are ultimately passed on to customers, who are prone to look elsewhere when prices go up.