Testimonials

It almost seemed like the previous IT people were kind of employees of ours that worked on a part-time basis, they were here so much. And getting away from that – you know, we won’t hear or see from them for sometimes weeks on end now. And that really allows us to use our work stations to get work done and that sort of thing. So it was a long process for us that – I kind of look back with that 20/20 hindsight and say, “Gosh, if I had found these folks from the beginning, how much money would I have saved, or how much time would I have saved?” And allowed myself to spend time doing what I do in business, rather than trying to learn another business and educate myself about somebody else’s business. So I would encourage people – I learned a big lesson—pay attention to your IT solutions from the beginning. Make it part of your business plan. And go with the people that have the knowledge and skills to really get in there and solve your problems or prevent you from having problems in the first place would be the ideal. ‘Cause we were definitely in the “solve my problem” situation, rather than prevent them in the first place—which is not a situation I like to be in, but I think every small business owner ends up in on occasion.

–Paul Sloan, Owner, Small Vines Viticulture

“I wasn’t happy with the service we were getting from the company that was supporting our network before CMIT; they were more reactive than proactive. And since most of our business is done online, I didn’t want to have a day where our database, computer network or connection to the Internet was down. So when Jerry, our contact at CMIT, offered to analyze our network for memory, problems, and security issues, I immediately said, “Yes!” Not only did Jerry clean up a number of issues, but he also set up a 24-7 monitoring service and set up a remote backup of our data which was a super idea. Up until that point we were only doing backups onsite which didn’t protect us from natural disasters, fire, theft, and hardware problems that would happen here in the office. We have a software program that we’ve been using for about four years that hosts a lot of information on our clients, their history, and billing; if we lose that, then we’re dead. To me, it makes a heck of a lot more sense to pay a monthly fee to make sure our computer network is up and running than to have to pay thousands of dollars to fix a problem that could have been prevented in the first place. Knowing that Jerry is watching over my data and the network gives me peace of mind; that’s priceless. It’s almost like having your own personal IT person on staff – but without the overhead and costs.”

–Randi Closson, President, Lincolnshire Cruises and Tours

The biggest reason I use CMIT is for the peace of mind they give me. Their Marathon service automatically monitors our servers, the logs, and the health of our network 24/7/365 to make sure everything is running properly and to make sure lower-level maintenance on the network is getting done. Plus, there is a live person behind that service that alerts me to anything that isn’t right, and gives me the option to fix it myself or have them fix it. In most cases, it’s worth paying them to do this instead of pulling me away from a more critical project or task, but their flexibility is greatly appreciated. This allows me to focus my time on more strategic projects that help our organization fulfill on our promises to our members. It also prevents unexpected emergencies from arising with our users, which alleviates my stress levels and the worry that something isn’t being taken care of. Their technicians are top-notch professionals that have really taken the time to learn about our business and our network. They offer me a valuable knowledge resource that saves me an incredible amount of time and money in implementing critical projects. I attribute a lot of my personal success and the organization’s success to them.

–Don Oliver, IT Manager, California Building Industry Assoc.

Thanks to CMIT and their Marathon service they provide, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past. It’s really rare to find an IT support company that caters to the small business owner like me. But with CMIT being a franchise, they have the support, knowledge and sophistication of a large company, but the personal attention you get from a small local company. You would think Kevin, who is my main point of contact at CMIT, doesn’t have any other customers because he’s always available when I need him and he’s never told me he can’t get something done. I would highly recommend them to anyone.

–Craig Williams, President, JSW Insurance

I feel very fortunate that your name came up last year when I was asking around for an expert in the field of IT solutions. Our company’s move to a new location entailed an overhaul of our entire computer system, and this major upgrade required someone attuned to our specific needs. In fact, what I initially liked about you, CJ, was the way you handled the whole sales approach. You weren’t trying to sell me anything; you were trying to create a solution for our shortcomings. You listened, took notes, researched solutions, and made recommendations for us to operate in a better way. Then when it came time for the actual move, you and your team took over in a way that was nothing short of amazing. Your installation of all new wiring, computers, and server, along with software upgrades and the conversion of all our personal information, was a seamless process. Your attention to detail was most impressive. From the personal data that was transferred to advancing the global aspect of our company, everything was covered; I’s were dotted and T’s were crossed—you didn’t miss a beat! And did I mention how accessible and responsive your staff was? I’m looking forward to analyzing tangible results from the new IT implementation, but right now I know we operate much more efficiently. The newly streamlined processes allow us to easily evaluate our business and communicate more effectively both within and outside the company. The whole computer renovation experience was extremely gratifying—not something most people in this situation report! Without a doubt, I’ll readily refer the same positive recommendation for CM IT that I received and have benefited from.

–Dean Kapsalis, CEO, The Corporate Advantage

After successfully revamping my company’s computer systems, and assuring our technological reliability, I wanted to take a few moments to thank you. You came through for us at a crucial time when misguided advice, malfunctioning equipment and inadequate support were threatening to damage the professionalism and service that distinguish our reputation. We certainly did not want to sacrifice any of the dramatic growth we’ve experienced in the last few years due to computer system “down time.” In our efforts to supply superior accounting services to trucking firms, our technology must perform optimally everyday. Your response to that demand, and your general computer expertise, made you a wise choice. But more importantly, your knowledge of our essential day-to-day application programs, Quick Books accounting and Act client data base, made you a winning choice. Our systems are running better than ever. Despite yours being a young company when we met, your honesty, sincerity and go-to-any-lengths attitude convinced me you could solidly restructure my computer network’s “house of cards” status. I’d also like to share my appreciation for the technicians you’ve assigned to us. Each of them has shown great technical expertise, but what I value foremost has been their response time. That’s especially significant in a time-sensitive business like mine that presents lots of tax deadlines. There’s never been a circumstance whereby your techs didn’t address a problem in the same day it was reported. I also find their scheduled monthly checkups a valuable deterrent to future problems. Since you’ve met my two main criteria—knowing what you’re and doing it on time—I’ll continue to employ your services for all my future business computer needs.

–Joe Holzhausen, President, Central Business Services, Inc.

In the past, I would sometimes have to wait for days to get our computer problems fixed; but thanks to CMIT Marathon’s remote support and maintenance, computer problems are fixed instantly, or before I even know we have a problem! They are also incredibly proactive, which gives me confidence that my data is secure and that I don’t have to worry about unexpected downtime or other computer disasters. I know they are on top of everything and have it handled. I love the fact that I don’t have to manage them. If you are a small business owner that relies on your computer network as much as I do, my recommendation is that you don’t wait to sign up! It’s worth every penny to have someone else watching and managing that part of your business and the peace of mind it offers.

–Sherri Fishman, President, Fishman Public Relations

“We’ve been enrolled in the CMIT Marathon service for 2-3 months now and I cannot tell you how much time, money, and worry it has saved our association. For a fixed fee, they do all of the day-to-day preventative maintenance, security patches, and backup monitoring that would otherwise require a full-time person to take care of. None of the other IT firms we looked at offered this. All they could provide was the “call us when you have a problem” solution, which is far more expensive and time consuming than the remote service offered by CMIT’s Marathon. When they came on board, they discovered that our backup had not been running for the last month. I was shocked. I thought for sure our backups were fine. I get nervous just thinking about this because we are a data-driven company, and if something had gone wrong during that time, I cannot imagine how disastrous that would be to our organization. Now, if our backups stop running one night or if there is any problem, CMIT will let us know the very next morning. Just their spam filtering service has saved our organization 13 hours and 32 minutes of wasted time last month alone; that equates to over $31,000 in staff costs! But one of the biggest benefits to us is the server monitoring and security patch management. When a server goes down because of a bad patch or other problem, we’re out of business. We can’t process new membership sales, renewals, or take orders from our members who want to sign up for educational programs. Add to that the fact that we’re paying our staff to take an extended coffee break and the amount of money we are loosing builds geometrically throughout the day. That’s why I love the Marathon service. Not only are they monitoring the health and security of our servers, but they will actually test a security patch before installing it on our server. It’s not uncommon for a Microsoft fix to completely ‘blue-screen’ a server. When that happens, we have to work round the clock to try and unfix the fix. Thanks to Marathon, that doesn’t happen anymore. I’m also very impressed with their technicians. They definitely have a good way of communicating with our employees, which is rare for most IT guys. They always follow through on their promises, respond the same day to our calls or requests, and are genuinely nice people to work with.”

–Ben Price, Manager, Association of Surgical Technologists

After reviewing their situation, CMIT set up a backup system that automatically copies their data to a remote location every night. They also monitor those backups carefully to make sure nothing goes wrong. “Now we have a good, offsite backup of our data. If disaster strikes, I know we can access our data from anywhere. I can’t tell you how much of a relief it is to know that CMIT is keeping close watch over our data 24/7. After all, our clients trust us to be available and ready to help them when they need it. We can’t tell them we can’t help them because our computers are down or we’re having problems with our network. I strongly recommend that any business owner take advantage of the free consultation offered by CMIT. If you are like most business owners, you’re probably really busy running your business, taking care of clients, and going in a million directions, which means you are not paying attention to your computer network and the security of your data. There’s a good chance you have problems brewing that you never dreamed of. Of course, things might be better than you thought, but the free audit is a good way to find out about the health and security of your network without any obligation or risk. I believe CMIT will give you an honest account of what they find. If everything is good, they will tell you. If nothing else, their audit will give you peace of mind knowing where you stand, and give you one less thing to worry about,” Wes concluded.

–Wes Wenk, Owner, Wenk Insurance Agency