"CMIT has provided us with a system that allows us to access our data, and we can actually look at it and see that that data is there. It's a fantastic system! It allows us to get focused on the things that we need to focus on instead of worrying about our data and computer systems. We're able to move forward with our company projects and things that we need to do.
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"So at one point in history, your backup may be reliable and up-to-date, but with the information being so critical and with it changing literally thousands of times a day, having that backup through the Guardian system, almost a minute-by-minute backup, makes me feel very confident that the information, if we ever had a disaster here, if we had a fire, a tornado, or something of that disastrous...
"Guardian protects us if our server is stolen or breaks down or has some malfunction that actually halts business. The BDR can serve as an interim server. It can actually replace the server that we have now, so, therefore, we don’t have any down time; we can just come in and resume business as if nothing had ever happened.
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"We get so busy around here that a lot of times no news is good news. Since we started working with CMIT Solutions, I'm not getting people running in saying "hey, this broke down" [...] I'm getting a lot of fewer complaints about spam, and we haven't had to deal with our email breaking down the way it used to. We now know where to go for things and that is CMIT Solutions....
"So what Jim (CMIT) did was he came in and he evaluated our system, worked with it for a short period of time, and then made a recommendation. And of course the recommendation was a bit hard to swallow because it was, “Get a real server, buy some new software, and reboot everything. Break it down – back up your data, bring it in in its components rather than as a...
"If we had some kind of earthquake or something here, which we certainly had our fair share of over the last year, it would have been quite devastating particularly on the technical side where all of our customer records and accounting information is. It would have been quite a devastating loss. Now, because of CMIT Solutions, we're in a position to be able to rebound from that...
"Jeremy and CMIT offer the best of both worlds. Jeremy is a real person, he has a name, and we know him. He's a guy you can actually talk to. This is not some anonymous off-shore help desk. By the same token, Jeremy has the national reach of CMIT to back him up. He has the ability to do off-site monitoring of your system. We have a very consumer oriented...
"I can't think of any business issues we've had that [CMIT hasn't] been able to cover. I think they probably have provided above and beyond service to what I would have expected, and I think I made a comment to them about a year ago that I felt like we weren't paying them enough.
The service that CMIT is providing us and the level of oversight over all of our systems and new technology -...
"Before CMIT, we were in such a fog to just survive the day that we couldn't really move forward and be as effective as we needed to be. We needed to get out of that environment, and CMIT helped us get out of that environment. It is almost as if they put a bubble around us to protect us and make us more effective.
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"CMIT is helping us "mint" more money. CMIT came on board with all new computers on May 24th. After they installed the computers, it was an overnight success. The very next day after the computers were installed, we saw a 20% spike in sales. In June, we still saw a big increase, and the reason why that increase is there is thanks to CMIT.
I called my call-center manager...