CMIT Solutions of SW Rockland

Why use CMIT Solutions?
•    We are local.  CMIT Solutions of SW Rockland is located in Sloatsburg, so help is never far away for our clients in Rockland.  We are a locally owned company that is active in the Rockland business community.  Our service is highly personalized to the individual needs of our clients.
•    We are national.  CMIT Solutions has over 120 offices nationwide so we can provide the technical resources of a large national company and offer our clients the products, partnerships and round-the-clock technical support that stand-alone locals can’t always provide.  We have over 25 offices in the Tri-state area, alone.
•    We are responsive. Our focus is on our clients’ success and it is critical that their systems are up and running since technology is such an important part of that success.  We often hear that it is accepted practice in the IT industry to have response times of days or even a week.  This is unacceptable.  Every hour of down time costs our clients money. When we get the call we address the problem immediately.
•    We are proactive.  The best way to solve a problem is to stop the problem before it even happens.  With our proactive network maintenance we monitor our clients’ systems 24 hours a day 7 days a week. Servers and workstations are maintained every day so downtime is a rare occurrence and systems work at their peak performance.
•    We are your partner.   CMIT Solutions wants to learn about your business and help you find technology solutions that will help you grow revenue, reduce costs and sleep better at night.  At CMIT Solutions,

“We worry about IT, so you don’t have to.”  

What services does CMIT Solutions offer?
•    Proactive computer support.  For a low monthly fee we monitor and maintain your servers and workstations 24 hours a day 7 days a week. This happens automatically in the background so you won’t have technician interrupting your employees during their busy workday.  We find that over 80% of computer problems are prevented by proactive maintenance and that our clients save money over the long run since costly computer repairs and employee downtime are kept to a minimum.
•    Data backup and disaster recovery. In our experience we find that many companies do not back up their data.  Of those that do, very few test their recovery processes and know if they will be able to actually recover their data or not.  Most companies that lose their data are out of business within a year.  CMIT Solutions works with clients to find the most appropriate data backup solution.  We implement the solution and monitor the backup every day. If there is a problem we fix it.  You can be assured that your data is safe. As part of our service we formulate a disaster recovery plan so that should you lose a server or even your entire facility you will be able to recover.
•    Help desk. In large corporations employees can call the company help desk whenever they have a problem. Computer not working properly? Call the help desk.  Don’t remember what formula to use in Excel? Call the help desk. Our U.S. based help desk can solve most problems over the phone. When a technician is needed the help desk simply creates a ticket in our system and a technician will be working on the problem within an hour.
•    Hourly support.  If on-site support is required, CMIT Solutions will dispatch one of our qualified technicians.  You will receive the benefits of fast response time, knowledgeable technicians and personalized service that all of our clients enjoy.  
•    Software services. CMIT Solutions can help you with all of your software needs – whether it is Microsoft Office, Quickbooks, paperless office systems or a software package specific to your industry.  We can help you make the right choices!
•    Hardware services.  We are a Dell Certified Partner, the only one in Rockland.  CMIT Solutions works with our dedicated resources at Dell to put together a system that is customized to your particular needs. We provide all of our computer hardware at the lowest possible cost. Although we work closely with Dell we can provide hardware from any vendor – all at the lowest cost. ches.

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845.753.2648

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Jim McGraw

Jim McGraw, the president of CMIT Solutions of SW Rockland has over 25 years experience in corporate IT services.  Working for a major IT service provider and outsourcer, he has designed, developed and delivered IT solutions and IT support to Fortune 500 clients in the consumer electronics, telecommunications and automotive industries.    He is a certified Project Management Professional.

CMIT Solutions of SW Rockland is located in Sloatsburg NY and targets small businesses in the southern and western part of Rockland County, including Suffern, Spring Valley, Nanuet, Pearl River, Monsey and Chestnut Ridge.  We supply proactive solutions to the most common problems these businesses face.  Often the owners and managers of these businesses have often been frustrated with their inability to get what they need from their technology solutions.  This can result in lost revenue, poor customer satisfaction, reduced productivity and lost data.  CMIT Solutions can help prepare a plan that addresses these problems and avoids the high cost of emergency fixes for resolving outages.    

CMIT Solutions is a nationwide provider of information technology (IT) services and solutions for small and mid-sized businesses (SMBs). With more than 800 consultants and technicians, CMIT has expertise in nearly all technologies and industries Founded in 1996 in Austin, TX, CMIT Solutions, Inc. has grown into the leading IT solution provider for SMBs. With over 10 years of experience and strong industry partnerships, CMIT Solutions is capable of providing enterprise-level services and products that were previously unavailable to the SMB market. We are a local company with the support of a national network behind us. We focus on making your business run better by understanding your business and technology needs.

Does your current data backup and recovery solution protect you against all types of data loss?

Causes of Data Loss by frequency

  • Hardware – 44%
    • Hard drive failure – most common
    • Power surge from lightning storm
  • Human Error – 32%
    • Accidental deletion of data
    • Disgruntled employee / salesperson moving to a new company
    • Hardware theft/Data theft
  • Software – 14%
    • Data corruption due to program crash
    • Security patches causes software to stop functioning correctly
  • Disaster – 3%
    • Natural disasters – fire, flood, earthquake, tornado


US businesses lose over $12 billion annually due to data loss!

National Archives & Records, Washington D.C

       Questions you need to ask yourself:

  1. How often do we back up our data and where?
  2. Are our data backups secure?
  3. For each potential cause, how long will it take to recover the data if we need it?
  4. What’s our plan to keep the business running in the meantime?
  5. When was the last time we tested our plan?

        You might need:

  • Continuous Backups - As often as every 15 min, on-site and off-site
  • Encrypted backups in multiple remote locations
  • Fast Recovery - Full restore in less than 24 hours.
  • Virtualization Capability - continue doing business, even if your server is down
  • Monthly or quarterly disaster recovery tests

7 out of 10 small firms go out of business within a year if they experience a major data loss!                                              

                                                                                                        (Information Security Breaches Survey, DTI/PriceWaterhouse Coopers)

Based on the latest projections, Hurricane Irene is headed for Rockland County. Here are a few tips that might save you from technology headaches if the storm stays on its current path: 1. Consider what documents and data that you might need if you are unable to access your workplace because of a power outage. Copy your files to a USB key or a laptop and take it home. Even if these files are available from an online disk, you may not have internet access. 2. Make a printed copy of your contact list with email addresses and cell phone numbers. Make a printed copy of your calendar for next week. You may need to reschedule appointments on the fly. If your business makes deliveries to customers or receives deliveries from suppliers, you may need to reschedule those deliveries. 3. Before you leave on Friday, agree on an emergency communication plan with your firm’s staff. How will they know if the office will be open on Monday morning? How will they know when the office will be open if not the usual time? Agree on multiple ways to communicate since phone lines may be done for some and email inaccessible for others. 4. Shut down all non-essential equipment before the storm. Hopefully you have a UPS installed for computers that run unattended, that will shut them down gracefully in the event of a power outage. However, there is no need to test this under fire. Unprotected computers may be subject to repeated power outages and voltage fluctuations that could damage them. 5. If you only back up your data to a local USB drive or NAS device, you might consider disconnecting it and taking it home or to another location. Extreme weather is one of the leading causes of site-wide equipment and data loss. Do not leave your only data backup sitting next to your server. They will likely be destroyed at the same time. Before the next big storm, investigate online data backup. It’s inexpensive and secure. 6. Parts of Rockland are prone to flooding. If you are in one of these areas, don’t leave expensive computer equipment sitting on the floor. Raise it up to reduce the likelihood of water damage. Computers really don’t like water. 7. Resolve to spend more time thinking about your business continuity plan. This is not something that you pull together in the 24 hours before a storm hits. It requires planning and careful thought, and it addresses more than just technology. It is a plan for how you will conduct your business in a variety of disaster scenarios. If you want something to provoke your thought process, check out the following link from JP Morgan Chase: https://www.chase.com/online/commercial-bank/document/Perspective_Disast...

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"CMIT is all about peace of mind, and literally, it doesn't cost you anything because you are saving the money on me working on the computer when I'm losing business. In today's economy, you don't want to be late sending bills out, you've got to be out there because if you start falling behind you're going to see the amount of income drop dramatically. So, Greg and CMIT make us look more...
"Whereas our systems were originally only getting backed up on a monthly basis, CMIT was able to come in and now they are automatically backed up to the server. We had a center in the DFW area that did lose everything. They made a phone call to CMIT, and CMIT was able to restore their data within a couple of hours. We’re monitored on a 24/7 basis, so even if there was something that were to...
"The way CMIT does business is just much more suitable for our type of business environment. We have deadlines and critical schedules to meet, and we need to be moving forward at all times. CMIT provides data on a monthly basis, which allows us to look at trends and be proactive with our decisions and our methods for improving our system. Every time my system improves, that means my efficiency...
"CMIT dealt with my local backup needs so that if I just need to get one specific piece of information, they can actually do it remotely from their office and get my people back and going. If I do have a catastrophic disaster that takes my entire building, I have laptops and everything else that I can have up immediately. I can use my web-based information storage and be back up and running...
"We pride ourselves that we are the company that gives instant customer service. We were getting to a point where it was extremely difficult, and we didn't want to lose our customer base. We wanted to also expand. I said, 'I need somebody to do something to allow us to be the company that we started out to be and to continue and to grow.' CMIT has helped us to do just that.   "
"Since partnering with CMIT, I can now not worry about whether or not my computers are working. I've got backups, monitoring, I can get reports, and I know where I'm having risks and threats. I now can rely on my IT people (CMIT) to take care of my IT problems and to keep that IT system up and running in an appropriate manner. That is something before I couldn't rely on. I now have a system!...
"We didn’t initiate offsite backups in the beginning, but with the start of the hurricane season we said, 'OK guys, we now have this wonderful system, but it's not really complete yet.' We're now able to back up our data, it's safely transported and stored offsite, and it’s all HIPAA compliant. And the NAS device can actually work as our server so we can continue to use our systems and do...
"With other IT service providers, we felt that we only got assistance when we requested it, and we normally came up with any ideas for improvements on our system rather than them. I was not impressed with the service, the communication or the end product at that point. Our experience has really set CMIT and Sue and John who run the show for them here apart from the others. They are more...
"We use large aerial imagery that can sometimes be 30 or 40 GB in size. There would be times that I would wait 30 seconds to a minute and a half for an image to appear. CMIT Solutions helped us rehabilitate the computers on hand, put in a network infrastructure, and put in faster switches. Now, it can be instantaneous to 15 seconds for a map to load. I kind of feel like I'm spoiled!   "
"CMIT has provided us with a system that allows us to access our data, and we can actually look at it and see that that data is there. It's a fantastic system! It allows us to get focused on the things that we need to focus on instead of worrying about our data and computer systems. We're able to move forward with our company projects and things that we need to do.   "

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