The Only Internal IT Help Desk Software Solution Linked Directly to CMIT Solutions.
CMIT Service Center is a powerful, hosted help desk software service and ticket management system your business can use to manage internal IT service issues. It provides your IT team with a fully-integrated platform for accepting, triaging, assigning and resolving service issues - and gives your employees a simple, web-interface for submitting issues and tracking progress. But, what separates CMIT Service Center from every other internal help desk software system is the direct link to CMIT Solutions. That’s why CMIT Service Center is the world’s first ‘Co-Managed Service Desk’.
CMIT Service Center gives you complete control over what issues get sent to CMIT Solutions and when. Individual tickets can be automatically routed using the powerful built-in workflow automation engine or manually escalated. Either way, you’re virtually guaranteed immediate access to additional IT resources - where and when you need them - without managing multiple vendors or adding to your headcount. With CMIT Service Center you will:
From email, telecommunications, client and product databases, to desktop software and network servers, your entire organization relies on your internal IT department to keep you up and running - every hour of every day. CMIT Service Center’s unique, co-managed platform provides unlimited options for sharing and coordinating workflow between your internal and external IT support resources to ensure there’s never a gap in your coverage.