Featured Stories

Industry: Legal

Focus: CMIT Marathon, CMIT Anti-Spam

I think that Jerry and his team are paid for by the hours they give us back on our spam alone.  When you talk about value purchases, especially in this tight economy and people don’t really do anything unless they can see the return on their investment, right away, we’re getting back more than we’re putting out just on the spam alone.

I think that the combination of their technology, their knowledge and their customer service is very hard to beat.  And going from where we were at to where we are now, if you polled everybody in our office, I think you’d get A-pluses across the board.  So I’m extremely happy with Jerry and his team and the service they provide for us.  And I really appreciate it, and it allows me to effectively serve my clients and do the best job I possibly can.

Industry: Development Management
Focus: CMIT Guardian, CMIT Marathon, Microsoft Office Share Point

Jeremy and CMIT offer the best of both worlds.  Jeremy is a real person, he has a name, and we know him.  He's a guy you can actually talk to.  This is not some anonymous off-shore help desk.  By the same token, Jeremy has the national reach of CMIT to back him up.  He has the ability to do off-site monitoring of your system.  We have a very consumer oriented company, and we expect personalized service.  Jeremy delivers that, and it shows the power of CMIT.  He also understands our business and that is important.  He took the time to learn who DMA is and what we do for a living and sort of tailored a solution for us.  I'm not sure any of the big companies could establish that personal connection.

Industry: Furniture Manufacturer
Focus: CMIT Guardian

If we had some kind of earthquake or something here, which we certainly had our fair share of over the last year, it would have been quite devastating particularly on the technical side where all of our customer records and accounting information is.  It would have been quite a devastating loss.  Now, because of CMIT Solutions, we're in a position to be able to rebound from that within about 24 hours.

Industry: Viticulture
Focus: CMIT Marathon and CMIT Guardian

So what Jim (CMIT) did was he came in and he evaluated our system, worked with it for a short period of time, and then made a recommendation.  And of course the recommendation was a bit hard to swallow because it was, “Get a real server, buy some new software, and reboot everything.  Break it down – back up your data, bring it in in its components rather than as a whole so you can find where the problems are, eliminate them, and then get a serious backup system installed in it.”

[...]And each year, it was just getting more and more money as we added computers – that it was worth biting the bullet and doing what Jim suggested.  And so far, after he has done that work and we gave him the go-ahead, we’ve had zero problems.

Industry: Insurance
Focus: CMIT Guardian and CMIT Anti-Spam

We get so busy around here that a lot of times no news is good news.  Since we started working with CMIT Solutions, I'm not getting people running in saying "hey, this broke down" [...]  I'm getting a lot of fewer complaints about spam, and we haven't had to deal with our email breaking down the way it used to.  We now know where to go for things and that is CMIT Solutions.

Industry: Public Relations
Focus: CMIT Marathon, CMIT Help Desk

I needed to have someone look at my business proactively, and the options that CMIT have and the way they view IT services as a flat rate IT service provider was really very attractive to me, because it was a flat rate IT service provider with a local guy who had a face, who’s got a name, who is right in front of you and helping and guiding you along the way.  I know that with CMIT, I will get quarterly reports that will show what hardware has been added; and in the future, it’ll give an analysis of what hardware is needed, what is the status of what we have, do we need a new hard drive. 

Guardian protects us if our server is stolen or breaks down or has some malfunction that actually halts business.  The BDR can serve as an interim server.  It can actually replace the server that we have now, so, therefore, we don’t have any down time; we can just come in and resume business as if nothing had ever happened. 

Industry: Insurance
Focus: CMIT Guardian

So at one point in history, your backup may be reliable and up-to-date, but with the information being so critical and with it changing literally thousands of times a day, having that backup through the Guardian system, almost a minute-by-minute backup, makes me feel very confident that the information, if we ever had a disaster here, if we had a fire, a tornado, or something of that disastrous nature, that we wouldn’t lose much information.

Industry: Distribution
Focus: CMIT Marathon

CMIT has provided us with a system that allows us to access our data, and we can actually look at it and see that that data is there. It's a fantastic system! It allows us to get focused on the things that we need to focus on instead of worrying about our data and computer systems. We're able to move forward with our company projects and things that we need to do.

Industry: Government
Focus: CMIT Marathon

We didn’t initiate offsite backups in the beginning, but with the start of the hurricane season we said, 'OK guys, we now have this wonderful system, but it's not really complete yet.' We're now able to back up our data, it's safely transported and stored offsite, and it’s all HIPAA compliant. And the NAS device can actually work as our server so we can continue to use our systems and do procedures even if the whole system goes down.

We use large aerial imagery that can sometimes be 30 or 40 GB in size. There would be times that I would wait 30 seconds to a minute and a half for an image to appear. CMIT Solutions helped us rehabilitate the computers on hand, put in a network infrastructure, and put in faster switches. Now, it can be instantaneous to 15 seconds for a map to load. I kind of feel like I'm spoiled!

With other IT service providers, we felt that we only got assistance when we requested it, and we normally came up with any ideas for improvements on our system rather than them. I was not impressed with the service, the communication or the end product at that point. Our experience has really set CMIT and Sue and John who run the show for them here apart from the others. They are more attentive, more accessible, more knowledgeable.

The way CMIT does business is just much more suitable for our type of business environment. We have deadlines and critical schedules to meet, and we need to be moving forward at all times. CMIT provides data on a monthly basis, which allows us to look at trends and be proactive with our decisions and our methods for improving our system. Every time my system improves, that means my efficiency improves, and it means that I am able to serve my customers better.

We pride ourselves that we are the company that gives instant customer service. We were getting to a point where it was extremely difficult, and we didn't want to lose our customer base. We wanted to also expand. I said, 'I need somebody to do something to allow us to be the company that we started out to be and to continue and to grow.' CMIT has helped us to do just that.

CMIT dealt with my local backup needs so that if I just need to get one specific piece of information, they can actually do it remotely from their office and get my people back and going. If I do have a catastrophic disaster that takes my entire building, I have laptops and everything else that I can have up immediately. I can use my web-based information storage and be back up and running within minutes.