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We are a 10-year old company and we probably had four IT people just riddled with problems from one to the other, and they all had a tendency to blame the guy before them. Things just didn’t seem to go right. We had several things that were patched together in an improper fashion. We had software that wasn’t where it should have been in terms of updates. We had licensing issues that were let go by the wayside – I mean, things that in running a business, I had no idea of all the involved actions in IT and what needed to be done. When we were introduced to CMIT, they took us back to the beginning and brought everything forward and reorganized our systems. Another thing that stuck out in my mind as an owner that scared the bejeezers out of me was that we supposedly had a bona fide backup process. I found out later that backups were not being done after hours as they were scheduled to be on the server and we literally had no backups.
Aaron Spencer - President & CEO, Spencer Building Maintenance
After reviewing their situation, CMIT set up a backup system that automatically copies their data to a remote location every night. They also monitor those backups carefully to make sure nothing goes wrong."Now we have a good, offsite backup of our data. If disaster strikes, I know we can access our data from anywhere. I can't tell you how much of a relief it is to know that CMIT is keeping close watch over our data 24/7. After all, our clients trust us to be available and ready to help them when they need it. We can't tell them we can't help them because our computers are down or we're having problems with our network. I strongly recommend that any business owner take advantage of the free consultation offered by CMIT. If you are like most business owners, you're probably really busy running your business, taking care of clients, and going in a million directions, which means you are not paying attention to your computer network and the security of your data. There's a good chance you have problems brewing that you never dreamed of. Of course, things might be better than you thought, but the free audit is a good way to find out about the health and security of your network without any obligation or risk. I believe CMIT will give you an honest account of what they find. If everything is good, they will tell you. If nothing else, their audit will give you peace of mind knowing where you stand, and give you one less thing to worry about, Wes concluded.
Wes Wenk - , Wenk Insurance Agency
After successfully revamping my company's computer systems, and assuring our technological reliability, I wanted to take a few moments to thank you. You came through for us at a crucial time when misguided advice, malfunctioning equipment and inadequate support were threatening to damage the professionalism and service that distinguish our reputation. We certainly did not want to sacrifice any of the dramatic growth we've experienced in the last few years due to computer system "down time." In our efforts to supply superior accounting services to trucking firms, our technology must perform optimally everyday. Your response to that demand, and your general computer expertise, made you a wise choice. But more importantly, your knowledge of our essential day-to-day application programs, Quick Books accounting and Act client data base, made you a winning choice. Our systems are running better than ever. Despite yours being a young company when we met, your honesty, sincerity and go-to-any-lengths attitude convinced me you could solidly restructure my computer network's "house of cards" status. I'd also like to share my appreciation for the technicians you've assigned to us. Each of them has shown great technical expertise, but what I value foremost has been their response time. That's especially significant in a time-sensitive business like mine that presents lots of tax deadlines. There's never been a circumstance whereby your techs didn't address a problem in the same day it was reported. I also find their scheduled monthly checkups a valuable deterrent to future problems. Since you've met my two main criteria, knowing what you're and doing it on time, I'll continue to employ your services for all my future business computer needs.
Joe Holzhausen - President, Central Business Services, Inc.
Thanks to CMIT and their Marathon service they provide, the entire burden of computer support has been taken off my back, and I don't have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It's really helped speed up our network, our programs run better, and we don't have the recurring problems that we had in the past. It's really rare to find an IT support company that caters to the small business owner like me. But with CMIT being a franchise, they have the support, knowledge and sophistication of a large company, but the personal attention you get from a small local company. You would think Kevin, who is my main point of contact at CMIT, doesn't have any other customers because he's always available when I need him and he's never told me he can't get something done. I would highly recommend them to anyone.
Craig Williams - President, JSW Insurance
I can't say enough about how professional and proficient you have all been in tackling my project. A heartfelt thank you!
Stephen F. Boccarossa - President, Boccarossa Insurance Agency
The biggest reason I use CMIT is for the peace of mind they give me. Their Marathon service automatically monitors our servers, the logs, and the health of our network 24/7/365 to make sure everything is running properly and to make sure lower-level maintenance on the network is getting done. Plus, there is a live person behind that service that alerts me to anything that isn't right, and gives me the option to fix it myself or have them fix it. In most cases, it's worth paying them to do this instead of pulling me away from a more critical project or task, but their flexibility is greatly appreciated. This allows me to focus my time on more strategic projects that help our organization fulfill on our promises to our members. It also prevents unexpected emergencies from arising with our users, which alleviates my stress levels and the worry that something isn't being taken care of. Their technicians are top-notch professionals that have really taken the time to learn about our business and our network. They offer me a valuable knowledge resource that saves me an incredible amount of time and money in implementing critical projects. I attribute a lot of my personal success and the organization's success to them.
Don Oliver - IT Manager, California Building Industry Assoc.
Using CMIT, and utilizing the expertise of your team is a bit like suffering with some sort of illness with undiagnosed symptoms then finally finding a doctor who can help! Thank you.
Anita Thomas - Owner, Binding Plus
As a customer of CMIT Solutions, I have found them to be extremely reliable and professional. I began working with CMIT in November of 2004, with the completion of a technology assessment. The assessment report allowed me to better understand my current IT situation, and plan for the future. A number of the recommendations that were made have been implemented. I also appreciate the responsiveness of the CMIT staff, to solving numerous hardware and software problems that arise. When there is something I can't fix, a phone call is all it takes. [CMIT] has been a great resource to our business. They are friendly, knowledgeable, and responsive. Even if they do not have the answer to a problem I might have, they go out of their way to find a resource that does. I am very comfortable in recommending CMIT Solutions to other business associates.
Russell Schwartz - Executive Director, Spring Meadows
Thanks very much for bailing me out of a near disaster with my computer yesterday. The last time my computer crashed, it took five weeks for the "computer specialists" to get my business up and running again, and I was unable to post any services or bill for more than a month! Thanks to your efforts, we are back up and running after only minimal down time and little impact on my business. I would highly recommend you to anyone in need of help with their computer problems.
Dr. Paul Moyse - Chiropractor, Dr. Paul Moyse, D.C.
One of our computers would not fully boot-up and kept restarting. CMIT Solutions came right over to help with the problem. The technician diagnosed the problem as a root-kit virus and determined I would need to do a complete re-install of my Operating System. She was able to help me save all of my important files and e-mail messages and address book. She provided simple but detailed instructions for me to perform the re-install and responded quickly to any questions I had in getting my computer fully up and running again. The technician made several follow-up calls the following week to confirm everything was in good order and that I had no new problems. Because of their quick response, knowledgeable diagnosis and solution, and personable professionalism, I strongly recommend CMIT Solutions to anyone who is in need of computer support.
Timothy D. Reynolds, Ph.D. - President, TREC, Inc.
My computers were running so slowly, I couldn't get any work done! The guys over at CMIT Solutions came when they said they would. Now I'm running at blazing speed. Thanks guys!
Jerry Mitchell - Owner, White Water Grill
"It almost seemed like the previous IT people were kind of employees of ours that worked on a part-time basis, they were here so much. And getting away from that, you know, we won't hear or see from them for sometimes weeks on end now. And that really allows us to use our work stations to get work done and that sort of thing. So it was a long process for us that, I kind of look back with that 20/20 hindsight and say, "Gosh, if I had found these folks from the beginning, how much money would I have saved, or how much time would I have saved?"
Paul Sloan - Owner, Small Vines Viticulture
