CMIT Solutions of Hickory

CMIT Solutions of Hickory is the small business IT support and IT services company for for Statesville, Morganton, Conover, Newton, Catawba, Claremont, Hickory, and Hildebran.

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828-358-0400

Bruce Felkins

A husband and father of four, Bruce Felkins is a Hickory resident of 14 years and, as an IT professional, he brings over 23 years of experience advising companies about technological solutions for business needs.  With his background as a PMI certified project manager, he brings solid experience providing IT project consulting, custom development and implementation of enterprise solutions and, as a senior manager for IBM since 1995, managed solutions for clients in all industry sectors. 

After spending too much time away from his home for IBM in recent years, Bruce has decided to open CMIT Solutions of Hickory and focus his professional efforts in his community where he can help play a role in improving the area’s economy.  By offering enterprise level solutions to small businesses, Bruce is able to help local businesses improve their data security, IT stability and employee productivity,  In addition to the professionalism and expertise he brings to his clients, he  also believes in:

  1. a foundation based on character and integrity as the only way to conduct business,
  2. a passionate commitment to his clients that enables the best possible results,
  3. continuous personal growth and professional improvement as key to great service,
  4. a devotion to faith, family and community as a cornerstone to all he does,
  5. a spirit of fun and a sense of humor that is essential to success and
  6. an acknowledgement that it is an awesome privilege and responsibility to assist his clients in running their business.

CMIT Solutions, Inc. is a nationwide provider of information technology (IT) services and solutions for small and mid-sized businesses (SMB).  With more than 800 consultants and technicians, CMIT has expertise in nearly all technologies and industries.  Founded in 1996 in Austin, TX, CMIT Solution, Inc. has grown into the leading IT solution provider for the SMB market.  With over 10 years of experience and strong industry partnerships, CMIT offers enterprise-level services and products that were previously unavailable to the SMB sector.

We strive to be the company that best understands and delivers the highest value via information technology services for small and mid-sized businesses in Hickory and surrounding area. 

  • Friday, September 25, 2009

    A new book seeks to simplify technological concepts that often overwhelm business owners. A group of experts from CMIT Solutions offices nationwide contributed to a new book, "I Just Want My Computers to Work," (CMIT Solutions, 111 pages; complimentary copies are available by emailing dbush(at)cmitsolutions.com) CMIT Solutions is an information technology franchise that provides services to small and midsize businesses.

     Click here to download the full article

  • Sunday, September 20, 2009

    It's a small-business owner's worst nightmare - computer failure, loss of data, anything that makes the business stop or shut down. In the case of Scott Peck, from Escondido CPA firm Dunlap, Dunlap and Peck, it was a well-meaning intern who accidentally deleted the company's 5,000-person contact list.

    "Luckily, when I heard about it, I just laughed," Peck said.

     Click here to download the full article

  • Friday, September 11, 2009

    Scott Graflund, 42, spent 22 years at Morgan Stanley as a resource management specialist, helping find the right technology solutions for the wealth management business. He also headed up an investment group at Morgan that invested in tech. In November 2007, he worked out a buyout package and left Morgan Stanley.

     Click here to download the full article

  • Thursday, August 27, 2009

    CMIT Solutions headquartered in Austin, TX, has over 100 national franchises of local computer consultants. 

    Based on my personal experience CMIT's franchise owners are not simply propeller headed geeks, but are truly passionate about ensuring their business clients are successfully using technology to grow their business. 

    Click here to download the full article

  • Tuesday, August 4, 2009

    ESCONDIDO ---- Ken Hamilton used to fly around the country as the technological Mr. Fix-it for big corporate clients. But since he bought his own franchise, he gets to stay within driving distance of home.

    Hamilton's specialty is computer technology. He helps companies buy the right computers, install security and meet the other tasks needed to keep corporate systems running.

    Now president of CMIT Solutions of Inland North County, Hamilton says staying local lets him participate in the community while still doing his job. That's something he said was hard while working for 18 years as part of a Hewlett Packard business-to-business sales team.

     Click here to download the full article

  • Wednesday, July 15, 2009

    Algonquin - Scott Brennan, president of CMIT Solutions of Fox Valley North earned Franchise of the Year honors. Not bad, considering he only joined the information technology franchisor three years ago. In fact, Brennan earned Rookie of the Year honors. The award recognizes franchise owners and their businesses based on sales, performance and leadership within the franchise system.

     Click here to download the full article

  • Thursday, July 9, 2009

    July 07, 2009 // Franchising.com // Austin, Texas - Confusion, frustration and disorganization... these are the symptoms of small to mid-size business (SMB) owners who cannot wrap their arms around the information technology (IT) issues they face. In response to the SMB community's ongoing struggle to identify, report and fix technology-related problems, CMIT Solutions today announced the release of CMIT Service Center, the world's first co-managed service desk -- a simple web-interface for submitting issues and tracking progress. 

    Click here to download the full article

  • Wednesday, July 8, 2009

    Cost-conscious businesses that find their IT departments overwhelmed with technology issues might turn to IT services provider CMIT Solutions, which announced the launch of its co-managed service desk.  

    Information technology professional services and products supplier CMIT Solutions announced the launch of what the company claims is the world's first co-managed service desk, the CMIT Service Center, a simple Web interface for submitting issues and tracking progress.  

     Click here to download the full article

  • Wednesday, July 8, 2009

    AUSTIN, Texas --(Business Wire)-- CMIT Solutions has announced the release of a CMIT Service Center, a service desk product that allows companies with in-house information technology (IT) teams to improve the quality, efficiency, and availability of IT support while eliminating the need for extra headcount or multiple vendors.

    "It's a huge step forward for companies with in-house IT staff," says Jeff Connally, president and CEO of CMIT Solutions. "Instead of informally tracking requests for service or processing service requests on the fly, internal IT teams can now set up automated workflow rules to guide the processing and escalation of requests. 

    Click here to download the full article

  • Wednesday, July 1, 2009

    PROVO, Utah and AUSTIN, Texas, July 1 /PRNewswire/ -- eFileCabinet, an innovative global provider of electronic document management systems and CMIT Solutions, a leading provider of IT consulting and support services today announced their strategic reseller partnership. CMIT Solutions has recently added eFileCabinet software to its lineup of service offerings, providing franchise partners the opportunity to offer advanced paperless technology to their customers.

    Click here to download the full article

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"For our [clinical research facility], it was better to have a preventive plan in place so that if something did break, we would be ahead of it, and it wouldn’t break instead of waiting for something to happen and then fix it. So, now CMIT is monitoring everything, and we haven’t had any issues so they can catch the problem before it even happens. "
"CMIT is all about peace of mind, and literally, it doesn't cost you anything because you are saving the money on me working on the computer when I'm losing business. In today's economy, you don't want to be late sending bills out, you've got to be out there because if you start falling behind you're going to see the amount of income drop dramatically. So, Greg and CMIT make us look more...
"Whereas our systems were originally only getting backed up on a monthly basis, CMIT was able to come in and now they are automatically backed up to the server. We had a center in the DFW area that did lose everything. They made a phone call to CMIT, and CMIT was able to restore their data within a couple of hours. We’re monitored on a 24/7 basis, so even if there was something that were to...
"The way CMIT does business is just much more suitable for our type of business environment. We have deadlines and critical schedules to meet, and we need to be moving forward at all times. CMIT provides data on a monthly basis, which allows us to look at trends and be proactive with our decisions and our methods for improving our system. Every time my system improves, that means my efficiency...
"CMIT dealt with my local backup needs so that if I just need to get one specific piece of information, they can actually do it remotely from their office and get my people back and going. If I do have a catastrophic disaster that takes my entire building, I have laptops and everything else that I can have up immediately. I can use my web-based information storage and be back up and running...
"We pride ourselves that we are the company that gives instant customer service. We were getting to a point where it was extremely difficult, and we didn't want to lose our customer base. We wanted to also expand. I said, 'I need somebody to do something to allow us to be the company that we started out to be and to continue and to grow.' CMIT has helped us to do just that.   "
"Since partnering with CMIT, I can now not worry about whether or not my computers are working. I've got backups, monitoring, I can get reports, and I know where I'm having risks and threats. I now can rely on my IT people (CMIT) to take care of my IT problems and to keep that IT system up and running in an appropriate manner. That is something before I couldn't rely on. I now have a system!...
"We didn’t initiate offsite backups in the beginning, but with the start of the hurricane season we said, 'OK guys, we now have this wonderful system, but it's not really complete yet.' We're now able to back up our data, it's safely transported and stored offsite, and it’s all HIPAA compliant. And the NAS device can actually work as our server so we can continue to use our systems and do...
"With other IT service providers, we felt that we only got assistance when we requested it, and we normally came up with any ideas for improvements on our system rather than them. I was not impressed with the service, the communication or the end product at that point. Our experience has really set CMIT and Sue and John who run the show for them here apart from the others. They are more...
"We use large aerial imagery that can sometimes be 30 or 40 GB in size. There would be times that I would wait 30 seconds to a minute and a half for an image to appear. CMIT Solutions helped us rehabilitate the computers on hand, put in a network infrastructure, and put in faster switches. Now, it can be instantaneous to 15 seconds for a map to load. I kind of feel like I'm spoiled!   "

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