Roger Ness, Director of Information Technology, Addus Healthcare

As an industry leader in a rapidly growing field, it is critical that our computer systems are functioning properly for effective operational management.  About a year ago, we were in the process of searching for an in-house computer network administrator, when we received a marketing letter from CMIT Solutions.   With 19 years of experience building Addus from a small player to a national leader, I have been approached by hundreds of vendors with similar support claims. CMIT, however, presented several compelling reasons to give them a shot to prove themselves. Initially, we anticipated using their in-house and national expertise for backup support and administrative oversight.  However, it wasn't long after our initial agreement for their Marathon Computer Services that Scott and his team began to prove themselves.  Having grown accustomed to the pressure of various types of routine network hiccups, I was pleased to instead learn about problems after they had been detected and addressed by CMIT.  CMIT Solutions has addressed my initial concerns about fast response times and we continue to be impressed by the overall quality, national presence, and their team approach to problem solving.  When I have questions or problems for CMIT, the response time is measured in minutes rather than hours, and the answers and problems are addressed quickly thereafter.