Karen Grettler, Planner, John F. Kennedy Center

Beth is our IT person and tells us what we should upgrade and how our system is doing twenty four hours a day. If it wasn’t monitored around the clock we would have no idea if something was going haywire.They also have personality and professionalism. Justin has never made me feel stupid with whatever problem I have. They are always there for you and that is important to have that relationship.

On switching to CMIT’s method of IT services  Karen explains, “Some of us were hesitant in switching to CMIT’s method of IT, myself included, but those in-house who were running our IT needs before, welcomed CMIT with open arms. Because we went from using a 3 ½ in floppy to Beth and Justin, I have no hesitations.”

Karen discusses her transition into the CMIT managed service system and her improved efficiency, “it’s like night and day for us,” Karen continues. “We lost so much information before and now we have a server and all of our computers are connected. Before, I had floppy disks backing us up and now I have Beth.  We do so much more with our computers now that we have CMIT and our board is supportive and knows the importance of our client data and that’s why we continue to use them.

Karen comments about a recent database development program that they have taken on with the help of CMIT, “I would encourage other social service agencies, especially small ones without a tracking system, to at least sit down with Beth and talk about getting where they need to be.” The proof of improved technology usage is in their numbers. Karen explains, “You can no longer just say you had so many clients; you need to track their demographics and participation and show outcomes and Beth can help with this.”

CMIT's Round the Clock Monitoring and Professional Advice Provide Business Results