Joshua Mass, Executive VP, Elite Foodservice Equipment

This past summer, we brought CMIT on board as our IT Solution Provider and as part of our support plan, installed a BDR (backup disaster recovery) unit.  It was explained at the time that we signed up, that in the event of a problem with one our protected servers, the BDR would be able to “stand-in” as a “virtual” server, while the CMIT technician repaired the downed server. 

 

Prior to Hurricane Irene making landfall here on Long Island, we took precautions by “safely” shutting down all of our servers that Friday afternoon.  After temporarily losing power over the weekend, power was restored to our office by the following Monday morning.  Unfortunately, even though our file server was off during the storm and subsequent power outage, something happened that rendered it incapable of restarting 

 

We called CMIT that morning and within a couple of hours, our technician appeared on site and brought up the BDR “virtual” file server, allowing us to keep working as if nothing happened.  We also learned through this process that the BDR continues to send our backup offsite while it provides the virtualized server to our network.  This was a great comfort to all of us.

 

Furthermore, the BDR unit continued to work seamlessly until CMIT could return to our site to troubleshoot and successfully repair our file server. 

 

One more thing…As it turns out, through this whole event, and completely unbeknownst to us, our CMIT representative’s office continued to provide these services to our business, even though they were without power in their own office until later that week.  

 

Great performance for CMIT!