We’ll Respond To Your Computer Problems Within 60 Minutes Or Less – Guaranteed – And Fix Your Problem On Time and On Budget
From The Desk of: Theresa Jones President, CMIT Solutions of Downtown Austin 2010-07-27
Dear Colleague,
It just amazes me how unreliable and arrogant some computer technicians are.
When you call them for help, you end up talking to their voice mail. Then when you finally get them on the phone, they make you wait hours – even days – before they can actually come out to see you. Even at that, a lot of them are late, never really explain what they are doing, and as a final insult, bill you for work that you are not satisfied with!
Enough Is Enough!
I think it’s about time someone finally got it right. That’s why we decided to start a “one company revolution” and commit ourselves to delivering fast, affordable computer network support from service professionals who really know what they are doing.
Although I don’t think this is an amazing concept, it still surprises me how many companies don’t get it right. After all, you and I know that there are plenty of computer consulting firms out there offering some type of network support; but an awful lot of them are new or just getting started in the business. Some will even outsource their clients’ projects to part-time technicians that are between jobs or to companies overseas.
If you are a new customer to us, I’d like to invite you to sign up for a FREE, No Hassle, No Obligation Problem Prevention Network Audit where one of our senior client support specialists will come on site and perform a 27-point performance and security assessment to pinpoint any vulnerabilities to viruses, hackers, data loss, and spyware. We’ll also show you how you can get better performance, speed, reliability, and LIFE out of your existing computer network. Simply fill out the form on the right hand side of this page to learn more.
Sincerely,
Theresa Jones President CMIT Solutions of Downtown Austin
After reviewing their situation, CMIT set up a backup system that automatically copies their data to a remote location every night. They also monitor those backups carefully to make sure nothing goes wrong."Now we have a good, offsite backup of our data. If disaster strikes, I know we can access our data from anywhere. I can't tell you how much of a relief it is to know that CMIT is keeping close watch over our data 24/7. After all, our clients trust us to be available and ready to help them when they need it. We can't tell them we can't help them because our computers are down or we're having problems with our network. I strongly recommend that any business owner take advantage of the free consultation offered by CMIT. If you are like most business owners, you're probably really busy running your business, taking care of clients, and going in a million directions, which means you are not paying attention to your computer network and the security of your data. There's a good chance you have problems brewing that you never dreamed of. Of course, things might be better than you thought, but the free audit is a good way to find out about the health and security of your network without any obligation or risk. I believe CMIT will give you an honest account of what they find. If everything is good, they will tell you. If nothing else, their audit will give you peace of mind knowing where you stand, and give you one less thing to worry about, Wes concluded.
After successfully revamping my company's computer systems, and assuring our technological reliability, I wanted to take a few moments to thank you. You came through for us at a crucial time when misguided advice, malfunctioning equipment and inadequate support were threatening to damage the professionalism and service that distinguish our reputation. We certainly did not want to sacrifice any of the dramatic growth we've experienced in the last few years due to computer system "down time." In our efforts to supply superior accounting services to trucking firms, our technology must perform optimally everyday. Your response to that demand, and your general computer expertise, made you a wise choice. But more importantly, your knowledge of our essential day-to-day application programs, Quick Books accounting and Act client data base, made you a winning choice. Our systems are running better than ever. Despite yours being a young company when we met, your honesty, sincerity and go-to-any-lengths attitude convinced me you could solidly restructure my computer network's "house of cards" status. I'd also like to share my appreciation for the technicians you've assigned to us. Each of them has shown great technical expertise, but what I value foremost has been their response time. That's especially significant in a time-sensitive business like mine that presents lots of tax deadlines. There's never been a circumstance whereby your techs didn't address a problem in the same day it was reported. I also find their scheduled monthly checkups a valuable deterrent to future problems. Since you've met my two main criteria, knowing what you're and doing it on time, I'll continue to employ your services for all my future business computer needs.
Joe Holzhausen - President, Central Business Services, Inc.
Thanks to CMIT and their Marathon service they provide, the entire burden of computer support has been taken off my back, and I don't have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It's really helped speed up our network, our programs run better, and we don't have the recurring problems that we had in the past. It's really rare to find an IT support company that caters to the small business owner like me. But with CMIT being a franchise, they have the support, knowledge and sophistication of a large company, but the personal attention you get from a small local company. You would think Kevin, who is my main point of contact at CMIT, doesn't have any other customers because he's always available when I need him and he's never told me he can't get something done. I would highly recommend them to anyone.
The biggest reason I use CMIT is for the peace of mind they give me. Their Marathon service automatically monitors our servers, the logs, and the health of our network 24/7/365 to make sure everything is running properly and to make sure lower-level maintenance on the network is getting done. Plus, there is a live person behind that service that alerts me to anything that isn't right, and gives me the option to fix it myself or have them fix it. In most cases, it's worth paying them to do this instead of pulling me away from a more critical project or task, but their flexibility is greatly appreciated. This allows me to focus my time on more strategic projects that help our organization fulfill on our promises to our members. It also prevents unexpected emergencies from arising with our users, which alleviates my stress levels and the worry that something isn't being taken care of. Their technicians are top-notch professionals that have really taken the time to learn about our business and our network. They offer me a valuable knowledge resource that saves me an incredible amount of time and money in implementing critical projects. I attribute a lot of my personal success and the organization's success to them.
Don Oliver - IT Manager, California Building Industry Assoc.
Using CMIT, and utilizing the expertise of your team is a bit like suffering with some sort of illness with undiagnosed symptoms then finally finding a doctor who can help! Thank you.
As a customer of CMIT Solutions, I have found them to be extremely reliable and professional. I began working with CMIT in November of 2004, with the completion of a technology assessment. The assessment report allowed me to better understand my current IT situation, and plan for the future. A number of the recommendations that were made have been implemented. I also appreciate the responsiveness of the CMIT staff, to solving numerous hardware and software problems that arise. When there is something I can't fix, a phone call is all it takes. [CMIT] has been a great resource to our business. They are friendly, knowledgeable, and responsive. Even if they do not have the answer to a problem I might have, they go out of their way to find a resource that does. I am very comfortable in recommending CMIT Solutions to other business associates.
Russell Schwartz - Executive Director, Spring Meadows
I have been using [CMIT Solutions] services for several months and couldn't be happier. [My trainer] is through, knowledgeable and best of all, a good instructor. He allows me to navigate through the exercises rather than take over the keyboard himself. His explanations are clear and his manner is extremely professional. I intend to continue using [CMIT Solutions] in the near and far future and am happy to recommend them.
