CMIT Service Center Streamlines Issue Managemt Keeping Small to Medium Businesses in Control
Wednesday, July 8, 2009
AUSTIN, Texas --(Business Wire)-- CMIT Solutions has announced the release of a CMIT Service Center, a service desk product that allows companies with in-house information technology (IT) teams to improve the quality, efficiency, and availability of IT support while eliminating the need for extra headcount or multiple vendors.
"It's a huge step forward for companies with in-house IT staff," says Jeff Connally, president and CEO of CMIT Solutions. "Instead of informally tracking requests for service or processing service requests on the fly, internal IT teams can now set up automated workflow rules to guide the processing and escalation of requests.
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