David Markus, owner of Australian IT service provider Combo, has a good piece on SmartCompany's Aussie website about the realities of providing technical services and support in the modern PC era. Basically, he argues that the commodification of hardware has lead to margins so paper thin that manufacturers and distributors cannot afford to provide pre- OR post-sale support of their products.
My recommendation to anyone who is in this situation is to form a partnership with a reputable IT company, and once they know your business, have them design the best solution – even pay them for the work. This will lead to the time being put into design the right solution without shortcuts being taken. You may still shop around the design to confirm you have a good price for the resulting project, but if the company is reasonable, the prices will not vary much and you will do well to remain with your trusted advisors.
Remember – the best solution is the one that aligns your IT systems with your business plans so that IT does not impede your growth.
Read the full article here.