Client Success Stories

"When CMIT and Armando came in, he explained to me what files to look for in data backups and he showed me that they are being backed up not only on our internal systems but on external systems.  We have a lot of internal backup systems, but if there is a flood or the hurricane which occurred here last tax season, a lot of accounting firms got washed out.  They lost a lot of their...
"So what Jim (CMIT) did was he came in and he evaluated our system, worked with it for a short period of time, and then made a recommendation.  And of course the recommendation was a bit hard to swallow because it was, “Get a real server, buy some new software, and reboot everything.  Break it down – back up your data, bring it in in its components rather than as a...
"We get so busy around here that a lot of times no news is good news.  Since we started working with CMIT Solutions, I'm not getting people running in saying "hey, this broke down" [...]  I'm getting a lot of fewer complaints about spam, and we haven't had to deal with our email breaking down the way it used to.  We now know where to go for things and that is CMIT Solutions....
"If we had some kind of earthquake or something here, which we certainly had our fair share of over the last year, it would have been quite devastating particularly on the technical side where all of our customer records and accounting information is.  It would have been quite a devastating loss.  Now, because of CMIT Solutions, we're in a position to be able to rebound from that...
"I can't think of any business issues we've had that [CMIT hasn't] been able to cover.  I think they probably have provided above and beyond service to what I would have expected, and I think I made a comment to them about a year ago that I felt like we weren't paying them enough. The service that CMIT is providing us and the level of oversight over all of our systems and new technology -...
"[You can expect to] find an organization that is genuinely interested in becoming a business partner to a CFO’s business. I think they have very professional employees on staff who understand the issues of technology that must be addressed when configuring somebody’s network. They also have individuals who aren’t so tech savvy that they are not able to speak to the normal user of a...
"Guardian protects us if our server is stolen or breaks down or has some malfunction that actually halts business.  The BDR can serve as an interim server.  It can actually replace the server that we have now, so, therefore, we don’t have any down time; we can just come in and resume business as if nothing had ever happened. "
"With other IT service providers, we felt that we only got assistance when we requested it, and we normally came up with any ideas for improvements on our system rather than them. I was not impressed with the service, the communication or the end product at that point. Our experience has really set CMIT and Sue and John who run the show for them here apart from the others. They are more...
"We use large aerial imagery that can sometimes be 30 or 40 GB in size. There would be times that I would wait 30 seconds to a minute and a half for an image to appear. CMIT Solutions helped us rehabilitate the computers on hand, put in a network infrastructure, and put in faster switches. Now, it can be instantaneous to 15 seconds for a map to load. I kind of feel like I'm spoiled!   "
"We pride ourselves that we are the company that gives instant customer service. We were getting to a point where it was extremely difficult, and we didn't want to lose our customer base. We wanted to also expand. I said, 'I need somebody to do something to allow us to be the company that we started out to be and to continue and to grow.' CMIT has helped us to do just that.   "
"Since partnering with CMIT, I can now not worry about whether or not my computers are working. I've got backups, monitoring, I can get reports, and I know where I'm having risks and threats. I now can rely on my IT people (CMIT) to take care of my IT problems and to keep that IT system up and running in an appropriate manner. That is something before I couldn't rely on. I now have a system!...
"So at one point in history, your backup may be reliable and up-to-date, but with the information being so critical and with it changing literally thousands of times a day, having that backup through the Guardian system, almost a minute-by-minute backup, makes me feel very confident that the information, if we ever had a disaster here, if we had a fire, a tornado, or something of that disastrous...
"For our [clinical research facility], it was better to have a preventive plan in place so that if something did break, we would be ahead of it, and it wouldn’t break instead of waiting for something to happen and then fix it. So, now CMIT is monitoring everything, and we haven’t had any issues so they can catch the problem before it even happens. "
"CMIT has provided us with a system that allows us to access our data, and we can actually look at it and see that that data is there. It's a fantastic system! It allows us to get focused on the things that we need to focus on instead of worrying about our data and computer systems. We're able to move forward with our company projects and things that we need to do.   "
"CMIT is all about peace of mind, and literally, it doesn't cost you anything because you are saving the money on me working on the computer when I'm losing business. In today's economy, you don't want to be late sending bills out, you've got to be out there because if you start falling behind you're going to see the amount of income drop dramatically. So, Greg and CMIT make us look more...
"CMIT dealt with my local backup needs so that if I just need to get one specific piece of information, they can actually do it remotely from their office and get my people back and going. If I do have a catastrophic disaster that takes my entire building, I have laptops and everything else that I can have up immediately. I can use my web-based information storage and be back up and running...
"We didn’t initiate offsite backups in the beginning, but with the start of the hurricane season we said, 'OK guys, we now have this wonderful system, but it's not really complete yet.' We're now able to back up our data, it's safely transported and stored offsite, and it’s all HIPAA compliant. And the NAS device can actually work as our server so we can continue to use our systems and do...
"CMIT is helping us "mint" more money.  CMIT came on board with all new computers on May 24th.  After they installed the computers, it was an overnight success.  The very next day after the computers were installed, we saw a 20% spike in sales.  In June, we still saw a big increase, and the reason why that increase is there is thanks to CMIT. I called my call-center manager...
"Whereas our systems were originally only getting backed up on a monthly basis, CMIT was able to come in and now they are automatically backed up to the server. We had a center in the DFW area that did lose everything. They made a phone call to CMIT, and CMIT was able to restore their data within a couple of hours. We’re monitored on a 24/7 basis, so even if there was something that were to...
"If someone chooses CMIT for an outsourced IT company, they are really going to find someone who has a personal relationship with their business; that they try to understand the culture of their client’s business and do their work to that standard.  We are not just paying them to fix things, we are really working together to improve our business, and they were able to help us create a...
"Before CMIT, we were in such a fog to just survive the day that we couldn't really move forward and be as effective as we needed to be.  We needed to get out of that environment, and CMIT helped us get out of that environment.  It is almost as if they put a bubble around us to protect us and make us more effective.   "
"I was very scared of having anything go wrong with my computers.  All my financial information for the business is on my computers, all the medical information of every patient I’ve ever taken care of is on the computers, and yes,  it concerned me a lot when I thought about something crashing, or if there is a virus, or if somebody hacks into my system, what liability am I taking on....
"The way CMIT does business is just much more suitable for our type of business environment. We have deadlines and critical schedules to meet, and we need to be moving forward at all times. CMIT provides data on a monthly basis, which allows us to look at trends and be proactive with our decisions and our methods for improving our system. Every time my system improves, that means my efficiency...
"Jeremy and CMIT offer the best of both worlds.  Jeremy is a real person, he has a name, and we know him.  He's a guy you can actually talk to.  This is not some anonymous off-shore help desk.  By the same token, Jeremy has the national reach of CMIT to back him up.  He has the ability to do off-site monitoring of your system.  We have a very consumer oriented...

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In Their Words

"CMIT has provided us with a system that allows us to access our data, and we can actually look at it and see that that data is there. It's a fantastic system! It allows us to get focused on the things that we need to focus on instead of worrying about our data and computer systems. We're able to move forward with our company projects and things that we need to do.   "