Managed services can enhance ROI on Dollars Spent or investment optimization in three main areas.
The first is strategic. Partnering with a specialized vendor for an organization’s IT support and maintenance with a focused managed services firm can allow you and your workforce to focus on the specialization they were hired for instead of fighting against your IT infrastructure.
Businesses going this route obtain access to a highly talented IT department without Human Resources assets or money needed to manage them. The cost savings that is not so readily visible is on availability of focused talent.
Many small and medium sized companies simply can’t afford a fully staffed and outfitted IT department, so they rely on one or two engineers who fill some of their needs. But even the best will, at some point, need to reach out to an outside firm for projects, or highly technical needs. In the worst case, this in-house or temporary support staff will use noncommercial solutions that will only increase the cost over time to the business.
The second area is aligning with your business at a customized level.
The best managed services firms include some type of remote monitoring and management setup in their service offerings. These tools report to them to gather real time information about the infrastructure, and properly advise on ongoing issues and when technology needs to be replaced and or added to. They also monitor licensing on all of your software and watch out for risky malware and software add-ons, which can increase costs.
A great firm will use the information it gathers to customize the solution to ensure that every IT dollar you are spending has a visible and very real business justification.
The third area is research and development of proactive solutions. The money spent for research, development and implementation of your own versions of advanced network monitoring, intrusion prevention services processes, etc., can be significant. So the majority of small and medium sized companies choose to self-deploy, which places their staff in a more reactive role outside of their original focus. They end up dealing with the symptoms of issues rather than the causes of technical problems.
A managed service provider's core business is watching the changing IT landscape and proactively developing the best solution for their customers. This allows you to keep your focus where it belongs; on your business.